'Lean' in public services: Looking at streamlining New Zealand's public sector

'Lean' in public services: Looking at streamlining New Zealand's public sector
  • Published Date: 07 September 2017

In straitened times, ‘lean’ has become a popular approach to public service reform around the world. Which government wouldn’t enthusiastically embrace a methodology which promises to maintain service productivity, improve utilisation and maintain quality? But Professor Zoe Radnor’s extensive research into the theory and implementation of ‘lean’, across a number of sectors, has demonstrated that ‘the house of lean for public services’ needs a completely different approach to architecture, process and culture if it is to yield real benefits.

On August 23rd, Professor Zoe Radnor led a thought-provoking discussion on what it would take to really deliver the promised benefits of ‘lean’ in the New Zealand State sector.

Please see the presentation and a 4 minute audio interview outlining the topic for download below.

Download Professor Radnor's full presentation:

pdf Zoe Radnor - Aug 23 Lean Government - Full Presentation (3.00 MB)

Listen to Professor Radnor discuss her presentation: