In straitened times, ‘lean’ has become a popular approach to public service reform around the world. Which government wouldn’t enthusiastically embrace a methodology which promises to maintain service productivity, improve utilisation and maintain quality? But Professor Zoe Radnor’s extensive research into the theory and implementation of ‘lean’, across a number of sectors, has demonstrated that ‘the house of lean for public services’ needs a completely different approach to architecture, process and culture if it is to yield real benefits.
On August 23rd, Professor Zoe Radnor led a thought-provoking discussion on what it would take to really deliver the promised benefits of ‘lean’ in the New Zealand State sector.
Please see the presentation and a 4 minute audio interview outlining the topic for download below.
Download Professor Radnor's full presentation:
Zoe Radnor - Aug 23 Lean Government - Full Presentation
Listen to Professor Radnor discuss her presentation: