Lean Thinking in Government

Lean Thinking in Government is an interactive workshop drawing on cross-sector research to explore the value of lean processes in public sector reform. Participants will be invited to reflect, question and explore the frameworks, tools and concepts that make lean the approach of choice in an era of public sector reform that requires us to do more with less.

‘Lean’ processes promise to help public sector organisations maintain high standards of service delivery in spite of budget cuts. When used properly, these processes can increase value by reducing waste and increasing value-adding activities.

Key benefits

Lean Thinking in Government is a practice-led workshop that will teach you:

  • what lean means for public services
  • the opportunities and limitations of lean and process improvement
  • the relevant principles and tools for implementing lean in public services
  • how to question processes and structures
  • an appreciation of the factors that drive change and process improvement
  • an understanding of public service dominant logic
  • how other public service organisations have implemented lean.

You will learn useful frameworks and tools that will allow you to develop new ideas and practices to achieve real change in your team, branch or agency.

Who should attend?

Lean Thinking in Government is designed for leaders who want to influence the processes and structures of their government or public sector organisation to deliver sustainable public services.   

Course details

Professor Zoe Radnor will outline the key concepts of lean for public services. She will present a ‘House of Lean’ model that takes a whole system view and the organisational factors required for successful implementation of lean processes.

Lean Thinking in Government is an engaging and interactive workshop that will teach you the importance of leadership engagement, understanding demand and co-production. You’ll learn how to make the most of lean to realise cost savings, drive change and process improvement, and deliver sustainable, quality public services.

“Lean can achieve significant process improvement but it can only achieve its potential in public services when based within a public service dominant business logic”, suggests Professor Radnor. “Without this, lean is doomed to fail in the long term as a theory and a set of practices.”


$AU 950 (incl GST)

ANZSOG Alumni receive a 15% discount.*

Receive a 25% discount for registrations of four or more people.*

*Only one discount is redeemable for each registration. Please contact us for more information.

To enquire about this workshop, please complete the executive workshop enquiry form.

Read our cancellation, transfer and refund policy.

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Venue information

  • Venue: The Australian National University
  • Address: Barton Theatre, JG Crawford Building,
    Building number 132, north-east entrance Lennox Crossing
  • Location: Map